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Instant Message Styling Service

For instant fit, gifting and styling advice from one of our expert Sales Associates, connect to our stores by instant message from wherever you are.

HOW IT WORKS

On any of our Burberry.com pages, a black button will appear in the bottom right when a Sales Associate is available. Tap to begin and select a department, including video calls through our virtual showroom.
You and your Sales Associate will discuss what you are looking for and then they will request a voice or video call.

If you connect via video, you can choose to leave your camera off if you do not feel comfortable.

NO APPOINTMENT REQUIRED

Perfect for customers who need advice quickly, our instant message service means no waiting for an appointment – our experts are ready and at your service.

Our in-store Sales Associates are available to contact during store hours.

CONNECT IN COMFORT

Whether it’s from home, the office or abroad, connect with us from wherever is most comfortable and convenient for you.

A RELAXED SETTING

Sit back, relax and let us do the work for you. We’ll make you feel at ease – with no pressure to purchase.

Our in-store Sales Associates are available to contact during store hours.

More Burberry Services

If you don’t have the time now, book a virtual or in-store appointment with one of our experts at a time that suits you.

  • Book an appointment