Checkout

FAQs

  • + - ONLINE ORDERING

  • + - PAYMENT

    • + - Which currency will my purchases be in?

      Purchases and shipping costs are charged in the nominated currency of the shipping destination. Please see below:


      Country Payment Currency
      Australia AUD
      Canada CAD
      China CNY
      Denmark DKK
      EU Zones 1-3 EUR
      Hong Kong HKD
      Hungary EUR
      Japan JPY
      Kuwait USD
      Macau MOP
      Malaysia MYR
      Poland PLN
      Qatar QAR
      Singapore SGD
      South Korea KRW
      Sweden SEK
      Switzerland CHF
      Taiwan TWD
      Turkey TRY
      UAE AED
      UK GBP
      USA USD

    • + - When will I be charged?

      Cards or other methods of payment are not charged until the order is accepted and shipped. However, your card or other method of payment may reflect deduction of funds immediately upon order. Burberry Bespoke items are charged at the time you submit your order.

    • + - Is saving my card secure?

      When ordering online there will be an option to save your card details meaning you can check out faster next time you place an order. Our site features state-of-the-art security systems to encrypt your payment details.

      If you wish to change these details, please visit My Burberry and click on Account Details.

      Please see our Privacy Statement.

    • + - Why was my credit/debit card or other payment method declined at checkout?

      If you receive notification that your credit or debit card or other payment method has been declined, please contact your issuing bank or payment provider. Before doing so, please ensure that:

      • The card details or payment information entered are correct. For instance, your 16 digit code is correct and that you have selected the right card type
      • The 3 or 4 digit security card is correct
      • Your credit card has not expired

      If you have saved your card details or payment information we also recommend that you:

      • Check that the selected card or method of payment is active and that it has not expired.
      • Ensure that the billing address matches the credit card or payment method used for payment.
        You can edit saved credit card details or payment information by selecting the "Update Billing Address" button and following the instructions
      • Ensure you have supplied a correct 3 or 4 digit security number for the selected card or payment method.
        We always re-prompt for this information to uphold the security of your stored details.

      If you would like further assistance, please Contact Us to:

      • Verify if you entered your payment information correctly on your order
      • Change the payment method on an open order

    • + - Can I claim a tax refund on purchases made online?

      No, purchases made online cannot be recovered through the VAT Retail Export Scheme.

  • + - SHIPPING

    • + - When will I receive my order?

      Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

      The following shipping information does not apply to Burberry Bespoke items. For further information please see the Burberry Bespoke Shipping section.

      Please select your preferred shipping destination for shipping options, delivery times, shipping costs and all other information. Please note different Terms & Conditions may apply for different shipping destinations.

      SHIPPING DESTINATIONS




      • Shipping OptionsCostDelivery Times
        ExpressCAD 20.002-3 Days
        • All delivery times stated are working days
        • Working days are Monday to Friday, excluding public holidays within the UK and your chosen shipping destination
        • Orders are estimated to arrive between 7:30 and 20:00 local time
        • Orders are shipped from the UK
        • Customers are not responsible for import taxes and duties

      Please Note: We do not deliver to freight forwarding addresses or P.O Boxes.

      Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.

      For Burberry Bespoke, please see Burberry Bespoke Shipping.

    • + - Where does Burberry deliver?

      We currently deliver to 43 countries:

      Australia, Austria, Belgium, Bulgaria, Canada, China, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Malta, Netherlands, Poland, Portugal, Qatar, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom (excluding Channel Islands) and United States of America (Including US Military Bases). Please see 'When will I receive my order' for costs and delivery times.

      Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.

    • + - Can I collect my order in store?

      You can now shop online at Burberry.com and collect your order in selected stores as early as the following day. Designed around your lifestyle, the complimentary delivery option also gives you the opportunity to experience our personal in-store customer service. Items can be collected at your convenience and can be returned with no shipping charges.

      For more information and for a full list of participating stores, please see Collect-in-Store.

    • + - How do I ship to another country?

      Select your shipping destination at checkout. Purchases will be charged in the nominated currency of the country selected for shipping. More information on purchasing can be found in Payment. Please note different Terms & Conditions may apply for different shipping destinations.

      Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.

    • + - Can I track my order?

      • If you have a registered account with Burberry, please select My Burberry, sign into your account and click the 'Order' tab.
      • You can also track your order once it has been shipped using the tracking number located in your shipping confirmation email at www.ups.com.

      Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.

      For any further queries, please Contact Us or for Burberry Bespoke please contact our dedicated Burberry Bespoke team who will be happy to assist.

    • + - Can I send my order as a gift?

      Yes, orders can be sent as a gift.

      • At the Shipping section of the Checkout, indicate the product as a gift to ensure the price is not included on the shipping note.
      • During checkout you can enter a gift message to arrive with the product upon delivery.
      • All orders are packaged in a Burberry bag, embossed with our logo and tied with a satin ribbon.
      • Orders can be delivered to an address in any of the countries listed within the shipping destinations, costs & delivery times table. Select the destination Country, then select the item(s) you wish to send, and enter the recipient’s shipping address.
      • The recipient is not required to pay the relevant import taxes or duties unless your chosen shipping destination is Qatar. If so, please see below for more information.

      QATAR

      The recipient will be responsible for the payment of any relevant import taxes and duties. You will be notified of this at checkout. These import taxes and duties are non-refundable through Burberry. However, you may be able to recover these by contacting your local customs office directly. Burberry has no control over these charges. Please contact your local customs office for further information before placing your order.

      Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.

      For any further queries, please Contact Us.

    • + - Can my order be gift-wrapped and/or include a gift message?

      • All orders, except Burberry Bespoke items, are packaged in a Burberry bag, embossed with the Burberry logo and tied with a satin ribbon.
      • Please indicate at checkout if you would like your purchase to include a gift card and enter a personal message.

      BURBERRY BESPOKE

      For Burberry Bespoke items, orders are delivered in our exclusive Burberry Bespoke packaging, embossed with the Burberry logo and tied with a satin ribbon. Selected items may require alternative packaging for added protection and will be delivered in a unique hanging case.

    • + - Do you ship to multiple addresses?

      Unfortunately we can only ship your online order to one location. To ship to multiple addresses, a separate order would need to be placed for each address.

      Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.

    • + - How much duty and tax will I have to pay?

      You will not be required to pay any import taxes or duties unless your chosen shipping destination is Qatar. If so, please see below for more information.


      QATAR

      • You will be responsible for the payment of any relevant import taxes and duties. You will be notified of this at checkout.
      • These import taxes and duties are non-refundable through Burberry. However, you may be able to recover these by contacting your local customs office directly.
      • Burberry has no control over these charges. Please contact your local customs office for further information before placing your order.

      Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.

      For any further queries, please Contact Us.

    • + - What are shipping restrictions?

      • Certain items such as exotic skins, furs, cosmetics and fragrance have strict international trading agreements and regulations to which we must adhere. Unfortunately we are unable to ship these items to certain countries outside of the EU and US and to certain states within the US and countries in the EU.
      • You will be notified of such restrictions at the checkout.

      For a full list, please view Shipping Restrictions or for any further queries, please Contact Us.

    • + - Does Burberry ship to Post Office Boxes, Military Bases or Freight Forwarding Addresses?

      • Burberry ships to Military Bases within the US only. However orders cannot be sent next day delivery.
      • Unfortunately we do not deliver to freight forwarding addresses or P.O Boxes.

      Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.

  • + - RETURNS

    • + - How do I return an item I've ordered online?

      Free returns are available worldwide for all items, except fragrance, Burberry Bespoke and personalised items, within 30 days of shipping provided the return conditions specified below are met. Instructions are provided in Returning your Purchase.


      RETURN CONDITIONS

      • Purchases must be returned from the original shipping country with the original Returns Form.
      • Items returned must be in their unused, original condition with all Burberry product tags attached and any related accessories or instruction booklets included.
      • Incomplete, damaged, worn, soiled or altered returns, or anything we at Burberry reasonably believe has been used, will not be accepted and therefore sent back to the customer.

      On receipt of return, we shall process the refund as soon as possible. We estimate refunds will be made by the provider of your payment method within 7-10 working days. Working days are Monday to Friday excluding UK public holidays.

      For further information please select Returns & Cancellations.

    • + - How do I return an order that I've collected in store?

      • Free returns are available worldwide for all items within 30 days of shipping provided the Return Conditions are met. Please note that fragrance, Burberry Bespoke and personalised items cannot be returned. Instructions are provided in Returning your Purchase.
      • All Collect-in-Store orders can be collected at your convenience and can be returned with no shipping charges. For any further queries, please Contact Us.

    • + - What if I’m unable to print the Returns Label?

      Please Contact Us and we will arrange for the courier to bring all relevant documentation on collection of your return.

    • + - What if I cannot find a returns label in my parcel?

      For Burberry.com orders you can use our collection service at no additional cost to ensure returned items are protected and recorded during delivery. To schedule this service, please Contact Us. However, you may also return the goods to us by any secure means to:

      Burberry Returns
      Blyth Riverside Business Park
      Coniston Road
      Blyth
      Northumberland
      NE24 4RF
      United Kingdom

      Important: We do not accept liability for goods returned using any method other than our collection service.

    • + - Can I return an item I received as a gift?

      • Yes, unused items can be returned to us within 30 days of the shipping date with the exception of fragrance, Burberry Bespoke and personalised items, which cannot be returned.
      • Please return the goods to us using the free Returning your Purchase process and ensure the Return Conditions are met. Returns will be refunded to the original purchaser via the original method of payment.

      For any further queries, please Contact Us.

  • + - CUSTOMER SERVICE



For any further queries, please Contact Us or for Burberry Bespoke please contact our dedicated Burberry Bespoke Team who will be happy to assist.

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